Please have your name or order number ready when you pick up your order.

Local Delivery

We offer free next day local delivery to Ottawa & the surrounding areas (within a 35km radius of our location) for orders of $125+tax and over. 

On orders under $125+tax, we offer a flat fee delivery rate of $10+tax 

Shipping in Canada 

We ship across Canada using Chit Chats, a trusted shipping partner that helps us get your order on its way quickly and reliably.

Order Processing

Please allow up to 48 hours for your order to be processed. We do our best to have orders ready within 24 hours whenever possible. Processing times may be longer during busy seasonal periods, store closures, and statutory holidays.

Shipping Rates

• FREE shipping on Canadian orders of $125+ before tax
• $15 flat-rate shipping on Canadian orders under $125 before tax

Shipping rates are subject to applicable taxes.

Shipping & Delivery

We do not ship on statutory holidays or during seasonal store closures. Once your order has been shipped, Chit Chats will provide delivery tracking and, where available, an estimated delivery time window.

Please note that delivery times are estimates and may vary depending on destination, weather, carrier delays, and other circumstances beyond our control.

International Shipping

Unfortunately, we do not offer international shipping at this time. 

Sales Tax

Sales tax on your order is calculated based on the applicable taxes on the products purchased and the destination of your order. The provincial and local sales tax laws of your order destination will apply at checkout.

Tracking Your Shipment

Once your order has been shipped, you will receive a confirmation email with your order details and tracking information.

We ship using Chit Chats, a Canadian shipping partner that works with established delivery carriers to provide shipping services across Canada. Your shipment may be delivered by one of Chit Chats’ carrier partners, depending on the destination and service selected.

You can use the tracking number provided in your shipping confirmation email to follow your order and view the latest delivery updates and estimated delivery date.

RETURNS:

If you are not completely satisfied with your purchase you may return it for refund or store credit/exchange, within 14 days of purchase.

• All items must be unopened & unused. Copper Alley Gift Boutique reserves the right to refuse returned products that have been used, worn or altered in any way.
• All original packaging and tags must be included in your return.
• Proof of purchase is required.
• All sale items, earrings, and gift certificates are final sale and cannot be refunded or exchanged.  
• All shipping charges for online orders are non-refundable.

To Process A Return

Customers must have an account to create a return shipment. If you placed an orders as a guest, you will have to register with the same email address to convert your guest account into a customer account.

Customers can return on the website by:

1. Log into your account by clicking My account / Register (normally in the top right-hand side of the screen)
2. Your can view any past orders by clicking My orders.
3. Once you have located the order, click View on the right-hand side of the screen.
4. Click Return items at the bottom of the page to create the return shipment.
5. Choose the products to return and the quantity.
6. Please provide a return reason. 
7. Once the item has been returned to the store and we have had a chance to review the item, we will process a credit or issue an exchange (as requested)